Open to opportunities

Christopher Ayeni

@christopherayeni

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Compliance and fintech risk professional focused on AML/KYC and customer experience.

Nigeria

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What I'm looking for

I’m looking for a role where I can apply AML/KYC compliance reviews, risk assessment, and customer-focused problem-solving. I want to strengthen regulatory accuracy, improve processes, and grow continuously in fintech operations.

I’m a tech-savvy professional with a strong background in Information and Communication Technology, compliance, and customer experience. I combine analytical precision, regulatory knowledge, and customer-focused problem-solving to drive organizational success.

In my current role as a Compliance, Reviews, and Risk Assessment Associate at Outsource Global Technologies Limited (Paystack – Fintech), I ensure operations and customer activities comply with internal policies, regulatory standards, and legal requirements. I review merchant onboarding documentation (business registration, identity verification, and KYC), monitor potential AML/CFT breaches, and assess merchant and customer risk profiles using transaction behavior and geographic exposure.

Previously, as a Customer Experience Analyst (Flutterwave – Fintech), I gathered and analyzed customer feedback to improve product and service quality, delivering exceptional support across phone calls, emails, and live chat. I used CRM tools to track and manage customer interactions and communicated solutions clearly to maintain a positive customer experience.

My earlier experience also strengthened my operational and technical foundation, including ICT systems management, networking, website administration, and database management. I’ve supported teams through supervision and training, and I stay motivated by continuous personal and professional growth—especially where compliance and service quality directly protect customers and strengthen trust.

Experience

Work history, roles, and key accomplishments

Current

Compliance & Risk Assoc

Current

Outsource Global Technologies Limited

Jan 2024 - Present (2 years 5 months)

Conduct fintech compliance reviews by assessing merchant onboarding documents (business registration, identity verification, and KYC/KYB) and monitoring AML/CFT risks. Investigate transaction anomalies, assess merchant risk profiles, and produce escalation and compliance reports.

AML CFT KYC Merchant Onboarding Transaction Monitoring Risk Assessment Enhanced Due Diligence (EDD)Regulatory Compliance Report Writing Record keeping

Customer Experience Analyst

Outsource Global Technologies Limited

Jan 2023 - Jan 2024 (1 year)

Analyzed customer feedback to improve product and service quality while delivering responsive customer support across phone, email, and live chat. Used CRM tools to track interactions and resolve customer issues professionally.

Customer Support Customer Feedback Analysis CRM Tools Customer Experience (CX)Professional communication

Call Center Agent

Interra Networks

Jan 2022 - Jan 2023 (1 year)

Managed inbound and outbound customer calls to identify needs, provide solutions, and follow up for satisfaction. Processed orders and handled product/service complaints efficiently.

Outbound Calling Order Processing Complaint Handling Customer Support Professional communication

Telemarketing Team Lead

Hemmingway Travel and Tours

Jan 2021 - Jan 2022 (1 year)

Supervised the telemarketing team to support sales performance targets and maintained customer relationships. Managed website operations and ICT troubleshooting while recruiting and training sales personnel and implementing CRM systems.

CRM Implementation Website Administration Recruiting Customer Relationship Management

Admin Officer / ICT Manager

Continental Export Development Nigeria (CEDEN)

Jan 2019 - Jan 2021 (2 years)

Managed ICT operations including networking, website management, and database administration. Supported event coordination and handled content creation and social media promotion, while serving as Personal Assistant to the CEO.

Networking Website Management Database Administration Content Creation Event Coordination CEO Administrative Support

E-Library Computer Technician

National Water Research Institute

Jan 2018 - Jan 2019 (1 year)

Supported computer applications teaching and prepared, administered, and graded assessments. Maintained e-library computer systems and provided user support to ensure smooth access to computing resources.

Computer Applications Support Assessment Administration Grading User Support Troubleshooting

Admin & Tech Support

Bogetek Building Expert Nigeria Ltd

Jan 2021 - Present (5 years 5 months)

Provided administrative and technical support, coordinating building and real estate project documentation. Drafted reports, correspondence, and schedules to support project delivery.

Administrative Support Technical Support Report Writing Correspondence Management Scheduling Real Estate Project Support