Mustafa Elbaf
@mustafaelbaf
Operations and executive support professional who built an e-commerce dashboard that grew the client base by 40% in a year.
LebanonWhat I'm looking for
At LebanTrade Online Solutions, I ran day-to-day e-commerce operations and built a real-time dashboard for orders, stock and follow-ups. It helped grow the client base by 40% in a year, and I automated weekly reporting that had taken five hours of manual work.
At MWK Trading, which I founded and ran, I optimized inventory and pricing to increase profitability by 35% and reduced operating costs by 20%.
At Doctors Center Radiology, I handled patient records and report processing through PACS, alongside front desk operations and appointment scheduling. I introduced a verification routine that eliminated processing errors within a working week.
I’m comfortable with Google Workspace, Microsoft 365 and AI tools for research, drafting, summarizing and document work. I’m available for full-time remote work.
Experience
Work history, roles, and key accomplishments
Managed patient records and report processing through PACS, maintaining accuracy in a high volume clinical environment where errors are not acceptable.
Handled front desk operations: incoming calls, routing enquiries, intake information, and appointment scheduling.
Coordinated between radiologists, technicians and administrative staff to keep reports moving through to patients without delay.
In
Ran day to day operations of an online retail business: storefront management, product listings, order processing, inventory and supplier coordination.
Built a real time tracking dashboard consolidating orders, stock and follow ups, growing the client base by 40% in a single year.
Automated weekly reporting, reducing five hours of manual work per week while improving accuracy.
Managed customer
Led sales initiatives contributing to a 10% increase in quarterly revenue.
Automated routine report generation, cutting roughly five hours of weekly workload while maintaining quality across deliverables.
Resolved customer issues promptly, improving retention rates by 20%.
Created an integrated analytics framework for monitoring sales metrics, customer behaviour and inventory, achieving 40% gro
Achieved a 35% increase in profitability by optimizing inventory and pricing. Expanded market share by 15% through effective marketing campaigns. Improved customer retention, boosting repeat business by 25% and gaining 40% more new clients. Reduced costs by 20% via strategic supplier negotiations and streamlined operations. Increased quarterly sales by 30% with the introduction of new product line
Education
Degrees, certifications, and relevant coursework
Attract and Engage Customers with Digital Marketing
Feb 2024
Assess for Success: Marketing Analytics and Measurement
Feb 2024
Make the Sale: Build, Launch, and Manage E-commerce Stores
Feb 2024
From Likes to Leads: Interact with Customers Online
Feb 2024
Think Outside the Inbox: Email Marketing
Feb 2024
Foundations of Digital Marketing and E-commerce
Jan 2024
University of Balamand
Bachelor of Science - BS, Public Health and Development Sciences
2007 - 2011
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
Job categories
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