JOKE SpecialJS
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JOKE Special

@muslimat

Dedicated customer support professional with excellent communication skills.

Nigeria

What I'm looking for

I am looking for a chat support role that allows me to utilize my skills to enhance customer experiences and contribute to business growth.

I am a dedicated and detail-oriented customer support professional with a strong passion for delivering exceptional customer experiences. With experience as a Freelance Customer Support Representative and a Chat Support Agent at Smart Corporation Investment, I have honed my skills in managing high-volume chat conversations and resolving customer issues efficiently.

Throughout my career, I have consistently met or exceeded customer satisfaction targets, demonstrating my commitment to providing top-notch support. My proficiency in CRM software and chat platforms has allowed me to track customer interactions effectively, ensuring that I address their needs promptly. I take pride in my ability to work in fast-paced environments while maintaining strong attention to detail and accuracy.

Experience

Work history, roles, and key accomplishments

SI

Customer Support Representative

Smart Corporation Investment

Jan 2023 - Mar 2024 (1 year 2 months)

Handled high-volume chat conversations with customers, providing product information and troubleshooting assistance. Utilized chat software to manage multiple conversations simultaneously, achieving high customer satisfaction ratings and low chat handling times.

FR

Customer Support Representative

Freelance

Jan 2021 - Jan 2022 (1 year)

Provided top-notch support to customers via phone, email, and chat. Resolved customer complaints and issues in a timely and professional manner, utilizing CRM software to track customer interactions and feedback.

Education

Degrees, certifications, and relevant coursework

KU

Kwara State University

Bachelor's Degree, History and International Studies

2018 - 2021

Bachelor’s Degree in History and International Studies.

Tech stack

Software and tools used professionally

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JOKE Special - Customer Support Representative - Smart Corporation Investment | Himalayas