JOKE Special
@muslimat
Dedicated customer support professional with excellent communication skills.
What I'm looking for
I am a dedicated and detail-oriented customer support professional with a strong passion for delivering exceptional customer experiences. With experience as a Freelance Customer Support Representative and a Chat Support Agent at Smart Corporation Investment, I have honed my skills in managing high-volume chat conversations and resolving customer issues efficiently.
Throughout my career, I have consistently met or exceeded customer satisfaction targets, demonstrating my commitment to providing top-notch support. My proficiency in CRM software and chat platforms has allowed me to track customer interactions effectively, ensuring that I address their needs promptly. I take pride in my ability to work in fast-paced environments while maintaining strong attention to detail and accuracy.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Smart Corporation Investment
Jan 2023 - Mar 2024 (1 year 2 months)
Handled high-volume chat conversations with customers, providing product information and troubleshooting assistance. Utilized chat software to manage multiple conversations simultaneously, achieving high customer satisfaction ratings and low chat handling times.
Customer Support Representative
Freelance
Jan 2021 - Jan 2022 (1 year)
Provided top-notch support to customers via phone, email, and chat. Resolved customer complaints and issues in a timely and professional manner, utilizing CRM software to track customer interactions and feedback.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor's Degree, History and International Studies
2018 - 2021
Bachelor’s Degree in History and International Studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring JOKE?
You can contact JOKE and 90k+ other talented remote workers on Himalayas.
Message JOKEFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
