At NPCI, I built and launched OneTag, a FASTag issuer-portability solution, and onboarded 24 issuer banks and 100K+ FASTags. I also designed secure APIs and real-time event streaming for portability, reducing end-of-day reconciliation time by 40%.
At PhonePe Limited, I led a no-code IVR platform and GenAI voicebot workflows that increased automation. I also led a migration to an in-house RAG solution, cutting cost-to-serve by 40% and saving Rs.7Cr annually.
At Scotiabank, I built customer segments from transaction and engagement data to support targeted offers, improving campaign conversion by 8%. I also contributed to a mobile banking accessibility initiative and owned release readiness through functional, regression, and accessibility testing.
