At Praxis Services Pvt. Ltd., I handled domestic and international reservations for ITC Hotels, coordinating with hotel departments to support smooth guest experiences and personalized service.
In the Senior Reservation Sales Associate role, I handled VIP and corporate bookings, worked with revenue management on pricing strategies, and conducted training on OPERA, SYNXIS, upselling, and complaint handling.
During my industrial training at Raffles Resort & Spa, I rotated through Front Office, F&B, and Guest Relations, assisting with guest handling, complaint resolution, and service recovery.
