Murielle Joy Conrado
@muriellejoyconrado
SOC Team Lead at Cobalt AI who advanced from security analyst to leading incident response operations.
PhilippinesWhat I'm looking for
At Cobalt AI, I progressed from Security Operations Center Analyst to SOC Team Lead. I guided analysts and oversaw incident triage, escalation, and resolution.
Before that, I administered pension cases and member data at WTW, where accuracy and compliance mattered. I’m starting my MBA at GLOBIS University and am comfortable using Google Workspace, Trello, Asana, HubSpot, and Zoho to support remote teams.
Experience
Work history, roles, and key accomplishments
SOC Team Lead
Cobalt AI
Apr 2024 - Jul 2026 (2 years 3 months)
- Lead and mentor a team of SOC analysts, providing guidance, training, and performance feedback.
- Oversee daily operations, ensuring efficient incident triage, escalation, and resolution.
- Coordinate incident response activities and communicate updates to management and clients.
- Develop and implement SOC procedures, playbooks, and best practices.
- Track team performance metrics, identify are
Security Operations Center Analyst
Cobalt AI
Jul 2023 - Apr 2024 (9 months)
- Monitor and analyze security alerts and incidents across client environments.
- Investigate, triage, and escalate security events based on severity and impact.
- Conduct incident response and remediation guidance in collaboration with internal and client teams.
- Maintain accurate documentation of security events, incidents, and resolutions.
- Perform root cause analysis for recurring incidents
Pension Administrator
WTW
Oct 2021 - Jul 2023 (1 year 9 months)
- Manage email communications for 2–5 client members, responding to queries regarding their pension accounts, contributions, or data changes.
- Process pension cases, including new enrollments, transfers, withdrawals, and retirements, ensuring compliance with company policies and regulatory requirements.
- Update and maintain accurate member records, including personal information, beneficiaries,
Sales Executive
Hizon's Catering
Jan 2020 - Dec 2020 (11 months)
- Conduct cold calls to generate new leads for event catering services.
- Follow up with potential and existing clients to nurture relationships and secure bookings.
- Facilitate event run-throughs to ensure smooth execution and client satisfaction.
- Host and accommodate potential clients during food tasting events.
- Customize catering packages based on clients’ specific needs and preferences.
-
Front Office Associate
Hotel Durban
Aug 2019 - Oct 2019 (2 months)
- I manage guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
- I assist guests with inquiries, requests, and special needs to enhance their stay.
- I provide guided tours of rooms for potential guests, showcasing hotel facilities and services.
- I oversee room bookings, reservations, and calendar management to optimize occupancy.
- I audit cash and credit bala
Education
Degrees, certifications, and relevant coursework
GLOBIS University - Graduate School of Management
Master of Business Administration, Business Administration and Management, General
2026 - 2027
Learning Asana
Jul 2026
Introduction to Linux
Jul 2025
Learning Linux Command Line
Aug 2025
Cybersecurity Awareness: Cybersecurity Terminology
May 2025
Leadership Foundations: Leadership Styles and Models
Jun 2025
Leading and Motivating People with Different Personalities
Jun 2025
Microsoft
Career Essentials in Cybersecurity by Microsoft and LinkedIn
May 2025
The Cybersecurity Threat Landscape
May 2025
Cybersecurity Foundations
May 2025
How to Lead and Inspire Change
May 2025
Leadership Foundations
May 2025
Microsoft Security Copilot (2024)
May 2025
Performance Management: Conducting Performance Reviews
May 2025
Top 10 Rules for Highly Effective Leadership
Apr 2025
Developing an Excellence Mindset to Do Your Best Work
Apr 2025
Nano Tips to Foster a Growth Mindset and Mental Agility with Shadé Zahrai
Apr 2025
St. Anne College Lucena Inc.
Bachelor of Science in Hotel and Restaurant Management, Hospitality Administration/Management
2015 - 2019
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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