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Kimberly CalaveraKC
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Kimberly Calavera

@kimberlycalavera

Proactive Executive Assistant and Property Operations Specialist

Philippines
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What I'm looking for

I'm looking for a high-trust Executive Assistant role where I can take real ownership of operations — building the SOPs, KPIs, and AI-powered workflows that keep a business running smoothly, especially for founders or executives who value precision and discretion.

I am a results-driven Executive Assistant with nearly 6 years of experience supporting C-suite executives, founders, and property managers across distributed, remote-first teams. I specialize in taking complete backend ownership of administrative operations, managing complex calendars across multiple time zones, and building scalable systems that allow busy principals to focus entirely on growth.

By combining a proactive, self-directed mindset with deep tech-savviness, I don't just maintain daily workflows—I optimize them. I have designed and implemented comprehensive SOPs that improved operational efficiency across remote teams by 30%, and built automated KPI dashboards that reduced executive reporting prep time by 50%.

My technical ecosystem includes mastery of Google Workspace alongside property management and CRM platforms like AppFolio, LeadSimple, Rentvine, Buildium, HubSpot, and GoHighLevel. Additionally, my background in AI operations and red teaming allows me to practically apply AI tools to automate repetitive workflows and eliminate manual friction.

Operating from a dedicated remote workspace with reliable fiber internet and full power/network backups, I seamlessly align with US Eastern Time (EST) business hours. I am looking for a high-trust, long-term partnership where I can act as an indispensable right hand to a single principal.

Experience

Work history, roles, and key accomplishments

TELUS Digital logoTD

AI Content Safety Expert

May 2025 - Apr 2026 (11 months)

Operated at reviewer level with 95%+ Gold Standard accuracy contributing high-impact evaluations to production AI safety pipelines within high-volume, queue-based workflows.
• Adversarial prompt design and jailbreak testing
• Harmful content detection and policy violation flagging
• LLM output evaluation for safety, alignment, and factual accuracy

GR

Assistant Property Managerr

Global Property Reach

Aug 2021 - Feb 2025 (3 years 6 months)

Maintained 95% accuracy rate across 100+ weekly data entry tasks while auditing digital asset records for a portfolio of 150+ properties, streamlining back-office workflows and reducing processing time by 30%. Built and maintained 35+ SOPs for recurring administrative processes covering maintenance scheduling and vendor coordination reducing time for routine tasks by 40%.

TP

Customer Service Representative

Telus International Philippines

Mar 2014 - May 2018 (4 years 2 months)

Consistently ranked in the Top 5% for Customer Satisfaction (CSAT) through effective and empathetic problem-solving
Achieved a 92% First Contact Resolution (FCR) rate, significantly reducing repeat contacts
Reduced Average Handling Time (AHT) by 15% by streamlining workflows while maintaining quality and compliance

WT

Travel Agent

West Travel and Tours

Jul 2011 - Mar 2012 (8 months)

Facilitated comprehensive travel solutions by managing international and domestic airline bookings alongside curated local tours. Handled end-to-end reservation logistics, including ticketing, itinerary optimization, and vendor coordination, to ensure seamless travel experiences.

Education

Degrees, certifications, and relevant coursework

Saint Louis University logoSU

Saint Louis University

Bachelor's Degree, Hospitality and Tourism Management

2007 - 2011

Grade: 88%

Activities and societies: Focus on international travel, hospitality and tourism management. With Foreign and Asian Langauages

Earned a bachelor’s degree in Hospitality and Tourism Management at Saint Louis University.

PATTS College of Aeronautics logoPA

PATTS College of Aeronautics

Bachelor of Science, Tourism Management

Completed a Bachelor of Science in Tourism Management at PATTS College of Aeronautics.

Tech stack

Software and tools used professionally

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