Murat Bizhanov

- Product development: retail loans, BNPL, payments and transfers, AML, collection and CRM
- Requirements modeling and coordination, design and coordination of architectural and integration solutions (BPMN, PlantUML sequence, C4, FR/NFR, Golang stack, SOAP, REST, gRPC, Kafka, Android & iOS native, Flutter)
- Managed a Fullstack BA/SA Competency Center of 30+ business and system analysts

- Systems analysis in the Core team (NestJS, Golang, Web React stack)
- Managed all engineering IT competency centers with 70+ employees
- Managed the technical roadmap and hiring processes, OKRs, and cascading goals
- Implemented individual development methods and processes for department employees, conducted a team hard-skills assessment within 1.5 months

Created and conducted a System Analyst course. Supported participants through mentoring and competency-focused instruction.

- Outsource turnkey product development: Homecredit Business SME Bank, GovTech for a top-5 SME bank in Kazakhstan , IT audit for a bank in Uzbekistan
- Product vision, collection, modeling of requirements and accounting models, design and coordination of technical solutions (BPMN, UML sequence/class, FR/NFR, C4, SOAP, REST, gRPC, Java stack, Flutter for Android/iOS)
- Led a team of 30+ analysts

- Worked as a System Analyst in the Alfa-Bank Russia delivery context through an outstaff model
- Participated in analysis and solution design within a banking team, focusing on system requirements and collaboration with delivery stakeholders
- Contributed hands-on system analysis expertise in a complex financial services environment

- Managed retail payment services (payments in the Jusan B2C app, white-label BaaS OGO Bank for Kcell, MVNO Jusan mobile)
- Worked at the intersection of business, product, and IT, developing payment services and related processes

- Went from junior to team lead of 3 analysts
- Launched OGO Bank (Card, Deposit, Credit), mVisa QR payments, Apple & Google DCB
- Transitioned the team to remote work with the onset of COVID-19, conducted training for 200+ employees

- Responsible for the portfolio and revenue of VAS products, working with business and IT
- Increased service revenue by 70% while optimizing the portfolio by 50%

- Worked at the intersection of business and technology
- Launched first in Kazakhstan Big Data mobile marketing platform
- Launched several new VAS services with a turnover of over 1 billion KZT per year

- Managed the quality and logistics departments
- Completed construction works at the Atyrau Oil Pumping Station (OPS) facility with the state commission
- Monitored and accepted works (SCS, telephony, OTN, DWDM, SCADA)
- Managed materials and documentation on the project

Started as a technical support engineer (2008-2011), ended as a senior quality control specialist in sales logistics (2011-2013):
- Managed B2C products quality (SIM cards, phones, modems and routers, scratch cards)
- Worked on preventing product fraud
- Conducted business training for 70+ employees
- Provided L2 technical support for clients and L1/L2 technical support for dealers

Served as a logistician for international product shipments. Performed seafood processing, packaging, and international logistics activities.

Responsibilities:
- Network maintenance (DSL, DSLAM, ISDN);
- Connection and customer support.

Learned the basics of telecommunications. At the same time worked at local carrier extending knowledges and practice. Graduated with average mark 4,4 of 5.

Gymnasium for gifted children. Profound study of mathematics