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Murali Ramachandraiah

@muraliramachandraiah

Incident Manager at VeroDatatex India Pvt Ltd who led incident response and post-incident reviews across banking and retail IT.

India

Message

At VeroDatatex India Pvt Ltd, I led incident bridge calls, coordinated technical specialists, and managed escalations to restore operations. I also led post-incident reviews and ensured preventive measures were documented and implemented.

At SLK America Inc, supporting Fifth Third Bank’s Commercial Banking environment, I served as the DataStage subject matter expert for ETL design, support, and delivery. I monitored production jobs, reviewed technical designs and code, and introduced a shift-left service management approach by automating common resolutions.

Earlier, at SLK Software Services Ltd, I led the migration of retail ETL code from DataStage v8.5 to v9.1 and redesigned jobs to reduce production run times. I also created a Disaster Recovery plan for ETL and Business Objects processing across Retail applications.

Experience

Work history, roles, and key accomplishments

Incident Manager

VeroDatatex India Pvt Ltd

Feb 2025 - Aug 2026 (1 year 6 months)

Led incident bridge calls, mobilizing technical specialists and assigning tasks to restore operations swiftly. Managed escalations and led post-incident reviews to ensure preventive measures were implemented.

Incident Management Escalation Management Post Incident Review Stakeholder Communication SLA Compliance ITIL

Technical Lead – Commercial Banking

SLK America Inc

May 2017 - Nov 2022 (5 years 6 months)

Served as Subject Matter Expert for the DataStage environment supporting Commercial Banking, owning design, support and delivery of ETL job streams. Drove ITIL adherence and monitored production using Tivoli Workload Scheduler and DataStage.

IBM DataStage ETL Data Warehouse ITIL IBM Tivoli Workload Scheduler DB2 SQL UNIX Shell Scripting Production Support Stakeholder Management

Analyst & Designer – Retail Banking

SLK Software Services Ltd

Jul 2014 - Apr 2017 (2 years 9 months)

Managed production support, fixes and enhancements for ETL and reporting infrastructure serving the bank's retail division. Led the migration of ETL code from DataStage v8.5 to v9.1 and redesigned ETL jobs to improve performance.

IBM DataStage ETL Data Warehouse ITIL Disaster Recovery Release Management SQL UNIX Shell Scripting

Production Support Analyst

SLK Software Services Ltd

Aug 2013 - Jun 2014 (10 months)

Led a 5-member offshore operations team providing production and on-call support. Deployed new and modified DataStage jobs to QA and production and resolved aborted, locked and hung jobs.

Production Support IBM DataStage Root Cause Analysis Shell Scripting HP Quality Center SharePoint

Senior Support Analyst

HCL Technologies

Oct 2011 - Aug 2013 (1 year 10 months)

Gathered data integration requirements and source-to-target mappings with legacy SMEs. Developed, tested and ran ETL code using DataStage stages and performed data profiling with IBM Information Analyzer.

IBM DataStage ETL Data Profiling Information Analyzer IIS SQL UNIX Shell Scripting

ETL Support

HCL Technologies

Feb 2010 - Oct 2011 (1 year 8 months)

Translated business requirements into detailed designs and technical specifications. Designed job sequences for dependency management and restartability and implemented efficient error handling.

IBM DataStage ETL Sequences Error Handling DataStage Director SQL

Support / Release Associate

Razorgator Technologies

Dec 2006 - Dec 2009 (3 years)

Provided technical support and troubleshooting for the TicketOS product, including remote desktop resolution. Consistently met monthly targets for CSAT, Sales, AHT and SLA and reported team performance metrics.

Technical Support Troubleshooting Remote Desktop CSAT SLA Team Mentoring