Open to opportunities

Munkaiz Shabir

@munkaizshabir

Message

Technical Support Engineer specializing in enterprise storage, networking, and incident resolution.

India

Message

What I'm looking for

I’m looking for a role where I can own incident resolution and technical escalations, support enterprise NetApp/Synology storage, and strengthen network administration—while continuously improving performance and documentation.

I’m a results-driven Technical Support Engineer with 4+ years of experience in infrastructure support, network administration, and storage management. I’ve supported and managed NetApp storage clusters for enterprise customers, handled incident resolution and technical escalations, and contributed to upgrades, performance tuning, and storage capacity optimization.

Earlier, I delivered Tier 2 technical support for Synology NAS products and authored detailed technical documentation for the knowledge base. I also provided multi-vendor router, switch, and firewall support, troubleshooting across networking protocols like OSPF, RIP, EIGRP, DNS, DHCP, VLANs, and STP—always maintaining clear documentation for known issues and resolution procedures.

Experience

Work history, roles, and key accomplishments

Senior Associate — Infrastructure

Sutherland Remote

Jun 2024 - Oct 2024 (4 months)

Supported and managed NetApp storage clusters for enterprise customers across multiple environments. Handled incident resolution and technical escalations, including troubleshooting, upgrades, performance tuning, and storage capacity optimization.

NetApp Incident resolution Technical Escalation Troubleshooting Performance Tuning

Technical Support Engineer

Solid Systems Global

Sep 2022 - Mar 2023 (6 months)

Provided Tier 2 technical support for Synology NAS products via phone, email, and live chat. Authored technical documentation and contributed to the internal knowledge base.

Synology Tier 2 Support Technical Documentation

Technical Support Engineer

Indo Kashmir Consultancy

Apr 2019 - Aug 2022 (3 years 4 months)

Provided multi-vendor support for routers, switches, and firewalls across client environments. Supported networking protocols including OSPF, RIP, EIGRP, DNS, DHCP, VLANs, and STP, and maintained documentation for knowledge base and resolution procedures.