Rajkumar Nagappan

Role & responsibilities
• Manage enterprise storage services across NAS, SAN, and object storage. Maintain SVMs, aggregates, volumes, LUNs, Snap Mirror, tenants, buckets, S3 endpoints, and lifecycle policies.
• Review the overall environment and inform management about new technologies and methods to improve SLAs, performance, and availability.
• Design, deploy, operate, and maintain NetApp platfo

Worked as Health and well-being at Career Break.

L1 support includes interacting with customers, understand their issue and create tickets against it. The ticket then routed to the relevant L2 support ( Integration support, Server & Storage support, etc …). L1 support Engineers have basic knowledge of product/service and skill to troubleshoot a very basic issue like password reset, software installation/uninstallation/reinstallation.
L2 support

Configured, monitored, and analyzed event/alert logs; performed proactive troubleshooting and ensured SLA. Performed storage controller and disk firmware upgrades; monitored storage systems and failures. Managed disk space, user accounts, daily health checks, and logged alerts in ServiceNow. Investigated and resolved problem tickets; coordinated with vendors for hardware repairs. Supported disaste

NETWORK, DESKTOP SUPPORT AND DIALER VOIP, VLAN, VMWARE, DNS, DHCP, ACTIVE DIRECTORY, ASSET MANAGEMENT

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative path

• Manages a wide variety of customer-related queries - cancellation or processing of returns/ replacement deliveries, carrier loss claims, etc.
• If necessary, interact with Carriers, and third-party warehousing on a daily basis
• Problem escalation and resolution
• Undertakes customer outreach calls for the RMA team
• Processing of daily/weekly/monthly reports in an accurate and timely manner.
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Collaborated with employees and customers to identify and resolve computer issues; analyzed call logs to identify recurring problems and trends. Created and updated self-help documentation to enable users to resolve common issues independently. Coordinated with team members, maintained daily service reports, and provided procedural documentation for support activities. Monitored and maintained com

Service Coordinated with team leaders to deliver customer service, including on-site servicing at the customer. Installed and maintained analog and IP CCTV systems; supported Information Systems during daily operations. Designed, specified, configured, and installed analog/digital CCTV systems; maintained and upgraded existing sets up as required. Provided user support for CCTV systems; collaborat

• Installation, servicing/maintenance, testing, and commissioning of Intruder Alarm Systems – IP Surveillance Systems and Access Control Systems or related equipment, following drawing of electrical layouts and building plans by NSI and relevant Codes of Practice/Policies.
• Installation, servicing/maintenance, and testing of Disabled Refuge, Public Address, Call System, and induction Loops under

CGPA – 6.3

DOTE - 80.3 %

State Board - 50.3%