MUNIRAT MUNIR
@muniratmunir
Project Coordinator optimizing operations, reporting, and cross-functional delivery.
What I'm looking for
I’m a Project Coordinator and Operations Professional with 5+ years of combined experience supporting project coordination, program operations, administrative management, stakeholder engagement, and workflow optimization across remote, corporate, and field-based environments.
I coordinate cross-functional teams, track project deliverables and timelines, manage operational workflows, prepare reports, and support process improvement initiatives—consistently turning messy processes into clear, measurable execution.
In my current role, I coordinate four remote volunteer-led programs with 50+ distributed team members, developed a centralized project tracking system using Trello and shared documentation platforms, and improved reporting efficiency by 25%. I also standardized reporting and documentation processes, reducing duplicate work by approximately 40%.
Previously, I supported customer and administrative operations while maintaining Salesforce CRM records and ensuring data accuracy, achieving a 95% first-contact resolution rate. I also bring field support experience from community health mobilization and administrative record management, including data quality reviews and documentation digitization.
Experience
Work history, roles, and key accomplishments
Program Coordinator (PMO Support)
Priority Groups USA
Jan 2025 - Present (1 year 5 months)
Coordinated execution of four remote volunteer-led programs with 50+ distributed participants by tracking deliverables, timelines, and stakeholder responsibilities. Built a centralized Trello-based tracking system and standardized reporting, improving reporting efficiency by 25% and reducing duplicate work by ~40%, and produced monthly operational/performance reports.
Remote Customer Support Coordinator
Unateus International Sales & Logistics
Jan 2024 - Dec 2024 (11 months)
Managed remote customer support across email, phone, and chat while maintaining accurate Salesforce CRM records and processing orders, billing requests, and operational documentation. Drove a 95% first-contact resolution rate and improved operational efficiency by identifying and resolving workflow bottlenecks across logistics, finance, and operations.
Community Health Mobilization Volunteer
Primary Health Care Development Agency
Feb 2020 - Dec 2023 (3 years 10 months)
Supported community field operations for immunization programs by assisting with beneficiary registration, maintaining reporting logs, and managing administrative records. Coordinated communication between field teams and community stakeholders, trained volunteers on registration and reporting requirements, and performed data quality reviews to identify duplicate or incomplete records, supporting
Education
Degrees, certifications, and relevant coursework
Bayero University Kano
Bachelor of Science, Human Anatomy
Earned a Bachelor of Science (B.Sc.) in Human Anatomy from Bayero University, Kano.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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