Open to opportunities

Muna Oyoh

@munaoyoh

I improve customer engagement, retention, and technical issue resolution across fintech, payments, logistics, and telecoms.

Nigeria

Message

What I'm looking for

I'm looking for client-facing customer success, customer experience, customer support, onboarding, customer operations, or technical support roles where I can improve engagement, retention, resolution times, and service delivery.

I'm currently driving customer engagement and reactivation at Vale Finance through outbound calls, cross-selling, follow-ups, and CRM-based records across phone, WhatsApp, and SMS.

At Shago Payments/Veedez, I managed 50+ daily customer calls across products, payments, and technical support. My work contributed to a 15% decrease in resolution time, a 20% increase in customer satisfaction, a 25% improvement in CRM data accuracy, and recovery of over 50% of revenue affected by system glitches.

I've also supported growth at D2D Cargo through targeted outreach, client follow-up, logistics solution pitching, and service strategy improvements.

Experience

Work history, roles, and key accomplishments

Current

Telesales Officer

Current

Vale Finance

Jan 2026 - Present (7 months)

Conducts daily outbound calls to prospects and customers to drive engagement and reactivation. Handles inbound enquiries and complaints while maintaining accurate CRM records.

Outbound Calling Customer Engagement Cross Selling CRM Management Complaint Resolution Customer Feedback Analysis Collaboration

Customer Service & Growth Specialist

D2D Cargo

Feb 2025 - Sep 2025 (7 months)

Conducted market research and built a client database for outreach, achieving a 5% client conversion rate. Pitched logistics solutions and followed up with clients, achieving a 25% engagement rate.

Market Research Marketing Outreach Sales Cross Selling Client Relationship Management Customer Retention Strategy Development

Customer Tech Support / Call Center Agent

Shago Payments / Veedez

Mar 2022 - Feb 2024 (1 year 11 months)

Managed 50+ daily customer calls, resolving product, payment, and technical support enquiries. Contributed to a 15% decrease in resolution time and a 20% increase in customer satisfaction.

Technical Support Call Center Operations CRM Management Complaint Resolution Active Listening Problem Solving

Customer Service Representative

Fibernet Broadband

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered support to internal and external customers, maintaining accurate records and responding to requests. Managed interactions using service software, reducing average handling time.

Customer Support CRM Management Complaint Resolution Time Management