At Al Hassam and Company, I investigate billing discrepancies, warranty claim errors, and suspected fraud cases. I also handle appliance repair and warranty complaints by phone and live chat, and coordinate technicians, parts, and scheduling to resolve repair requests.
At Amazon, I handled employee disability and medical leave cases across calls, chat, email, and case management systems. I resolved complex cases with healthcare providers, legal, and HR teams while following strict SLAs, privacy procedures, and documentation standards.
