Mujibe AL-asbahi
@mujibeal-asbahi
Customer Service Supervisor at Yemen Mobile who supported call center teams and improved service delivery for customers.
YemenWhat I'm looking for
At Yemen Mobile, I worked as a Customer Service Supervisor through an external provider, supporting staff training and recruitment, helping set team objectives, and responding to customer needs. I also evaluated employee performance and call waiting times and prepared periodic reports for management.
In my current customer service role at Yemen Bahrain Alshamel Islamic Bank, I focus on meeting customer needs and providing services that align with their expectations. Earlier roles included customer service at the Social Fund for Development and administrative, sales, cashier, and accounting work.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Bank Al Yamen Al Shamel
Aug 2021 - Present (5 years 3 months)
Played a key role in achieving customer satisfaction and enhancing service quality. Handled customer needs and promoted products and services to attract new clients.
Customer Service Supervisor
Yemen Mobile
May 2019 - Dec 2021 (2 years 7 months)
Supervised customer service operations, set goals for staff, and handled customer complaints. Prepared reports and ensured adherence to company policies.
Customer Service Employee
Yemen Mobile
Aug 2016 - Apr 2019 (2 years 8 months)
Provided customer service, addressing inquiries and ensuring satisfaction. Contributed to attracting new customers and retaining existing ones.
HR Specialist
International Development Fund
Sep 2018 - Dec 2018 (3 months)
Provided administrative support to the HR department, managed records, and handled correspondence. Organized meetings and assisted with various administrative tasks.
Fund Custodian
Shamila Superstore
Jan 2013 - Dec 2015 (2 years 11 months)
Managed daily cash movements, prepared reports, and ensured accurate recording of transactions. Handled deposits and withdrawals.
Cashier Supervisor
Shamila Superstore
Jan 2011 - Dec 2012 (1 year 11 months)
Supervised cashier operations, managed cash registers, and ensured accurate pricing. Handled customer complaints and monitored inventory.
Cashier
Shamila Superstore
Jan 2009 - Dec 2010 (1 year 11 months)
Managed financial transactions with customers, ensured accurate pricing, and handled cash and credit transactions. Prepared reports and wrote correspondence.
Sales Representative
Shamila Superstore
Nov 2007 - Dec 2008 (1 year 1 month)
Promoted and sold products to customers, aiming to maximize sales. Maintained customer relationships and handled transactions.
Sales Representative
Al-Muazen Computer Supplies
Jun 2007 - Nov 2007 (5 months)
Built relationships with customers, prepared documents, and explained products and services. Handled complaints and proposed improvements.
Education
Degrees, certifications, and relevant coursework
Sana'a University
Bachelor's degree, Translation
Completed a Bachelor's degree in Translation from the Faculty of Languages, Department of Translation, in June 2012.
Al-Falah Academy
Training Course, Communication Skills
Completed a training course in communication skills.
Al-Falah Academy
Training Course, Business Administration
Completed a training course in business administration.
Al-Falah Academy
Training Course, Human Resources
Completed a training course in human resources.
Al-Falah Academy
Training Course, Accounting
Completed a training course in accounting for non-accountants.
Public Institute for Communications
Training Course, Customer Service
Completed a training course in customer service.
Al-Falah Academy
Training Course, English Language
Completed English language courses.
American Institute for Languages
Training Course, English Language
Completed English language courses.
Talal Abu Ghazaleh Group
Training Course, Excel
Completed a course in advanced Excel.
Al-Mad Institute for Statistics and Studies
Training Course, Library Informatics
Completed a course in library informatics.
Siddeeq Institute for Languages and Training
Training Course, English Language
Completed English language courses.
Yemen Soft Company
Training Program, Sales
Completed a training program for sales representatives.
Exceed Training and Consulting
Training Course, Customer Service
Completed a course in customer service communication management.
Tech stack
Software and tools used professionally
Availability
Location
YemenAuthorized to work in
Salary expectations
Job categories
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