Salwa saif User
@salwasaifuser
Customer support specialist turning CRM accuracy into happier customers.
YemenWhat I'm looking for
I’m a Business Administration graduate and customer support professional with hands-on experience handling inquiries, resolving complaints, and improving customer satisfaction through digital channels.
In my current role as a Customer Service Representative at KryptoMate Company, I maintain CRM records and customer data accuracy while delivering effective support and solutions—always focused on clear communication and dependable follow-through.
I’ve also built my communication and public-facing capabilities through Public Relations Training (DPR) at Sana’a University, where I developed practical PR skills through real activities.
With training in Banking, Electronic & Administrative Services, Onyx System, and Human Resources Management, I bring structured thinking, problem-solving, and adaptability—ready to work remotely and thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
KryptoMate Company
Apr 2023 - Present (3 years 2 months)
Handled customer inquiries and resolved complaints through digital channels to support high customer satisfaction. Maintained accurate CRM records and customer data while providing effective support solutions.
Public Relations Training
Sana'a University
Mar 2023 - Apr 2023 (1 month)
Developed communication and public relations skills through a short DPR training program. Participated in practical university PR activities to build real-world PR capabilities.
Education
Degrees, certifications, and relevant coursework
Sanaʼa University
Bachelor's Degree in Business Administration, Business Administration
2019 - 2023
Earned a Bachelor’s Degree in Business Administration from Sanaʼa University (2019–2023).
Sanaʼa University
Public Relations Training (DPR), Public Relations
2023 -
Completed Public Relations Training (DPR), developing communication and public relations skills through practical PR activities.
Edraak Online Learning Platform
Human Resources Management Course (MOOC), Human Resources Management
2023 -
Completed a Human Resources Management course via the Edraak online learning platform (MOOC).
Tadhamon Bank
Training, Banking, Electronic & Administrative Services
2022 -
Completed Banking, Electronic & Administrative Services Training at Tadhamon Bank.
Sanaʼa University
Onyx System Training, Onyx System
2023 -
Completed Onyx System Training through Sanaʼa University, Faculty of Commerce & Economics.
Tech stack
Software and tools used professionally
Availability
Location
YemenAuthorized to work in
Job categories
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