Open to opportunities

Muhammed Zafrulla

@muhammedzafrulla

Message

Visionary leader with 21+ years in consulting and business transformation.

India

Message

What I'm looking for

I seek a role that fosters innovation and strategic growth, emphasizing collaboration and leadership.

I am a visionary client-facing leader with over 21 years of experience in the professional services sector. My expertise lies in providing world-class consulting, advisory, and business transformation services, including digital transformation. I have a proven track record of building and scaling businesses for clients and organizations, particularly through the establishment of Global Capability Centers (GCCs) in India and globally. My leadership has been recognized with awards for creativity, innovation, and business transformation.

Throughout my career, I have managed teams of over 400 professionals and handled significant financial portfolios, including overseeing US financials exceeding USD 102 million. My strategic approach combines keen business acumen with a commitment to operational excellence, enabling me to drive change and deliver exceptional results. I excel in stakeholder management, business analytics, and client relationships, ensuring that I uphold organizational values while fostering a culture of empathy and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Senior Partner/Advisor

Current

Multiple companies

Jan 2024 - Present (1 year 4 months)

Managing P/L with potential client line up of over USD 50 Mn, providing consulting and advisory services across multiple business sectors. Focus on building relationships with C-Suite executives and expanding service offerings.

Client Relationship Management Business Development Market Research Consulting Advisory Strategic Planning Stakeholder Engagement Change Management Business Transformation

Business Consultant

Independent

Feb 2023 - Dec 2023 (10 months)

Provided consulting services to a business travel management company, focusing on integrating global mobility services with business travel to capture a growing market.

Business Consulting Global Mobility Travel Management Market Analysis Integration Services Expense Management

Director/Service Line Leader

KPMG

Jan 2020 - Jan 2023 (3 years)

Led KPMG's service delivery for global mobility services, managing a P/L of USD 102 Mn and driving business strategies to enhance service quality and client satisfaction.

Service Line Leadership Global Mobility Business Strategy Client Relationship Management Quality Assurance Team Leadership Operational Excellence Change Management

Senior Manager & BTTP Leader

EY GDS

Oct 2017 - Jan 2020 (2 years 3 months)

Managed multi-million-dollar projects and led business transformation initiatives, focusing on operational efficiencies and client satisfaction within the GCC framework.

Project Management Business Transformation Client Engagement Risk Management Team Leadership Financial Management Change Management Strategic Planning Stakeholder Management

Manager

EY GDS

Oct 2013 - Oct 2017 (4 years)

Oversaw global coordination and operations for a major client account, focusing on efficiency and compliance while leading a team of professionals.

Operations Management Team Leadership Process Improvement Compliance Financial Reporting Risk Management Business Continuity

Team Leader

Convergys India Services

Jan 2003 - May 2008 (5 years 4 months)

Managed a team providing customer service for a major US telecom client, focusing on performance metrics and client satisfaction.

Team Leadership Performance Monitoring Sales Management Upselling Quality Assurance

Education

Degrees, certifications, and relevant coursework

Bangalore University

Bachelor of Commerce, Commerce

2000 - 2003

Completed a Bachelor of Commerce with a focus on advanced financial accounting and management accounting, equipping me with essential skills in financial analysis and management.