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Krishnan User

@krishnanuser

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Transformation Leader with 26+ years in digital transformation and consulting.

India

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What I'm looking for

I seek a role that fosters innovation, values collaboration, and offers opportunities for strategic impact.

I am a seasoned Transformation Leader with over 26 years of experience in driving digital transformation and change management across various industries, including Energy, Healthcare, and Financial Services. My career has been marked by a commitment to delivering impactful transformation programs that enhance organizational performance and stakeholder satisfaction.

Throughout my journey, I have successfully led complex global transformation initiatives, leveraging my expertise in program management, stakeholder relationship management, and strategic consulting. My roles at Shell, Philips, IBM, and TCS have equipped me with the skills to navigate organizational challenges and implement effective solutions that align with business goals.

I pride myself on my ability to build strong relationships with C-suite executives and stakeholders, ensuring that transformation initiatives are not only successful but also sustainable. My outcome-focused approach, combined with my problem-solving skills and cultural sensitivity, allows me to collaborate effectively with diverse teams across the globe.

Experience

Work history, roles, and key accomplishments

Current

Senior Transformation Lead

Current

Shell Plc

Jan 2019 - Present (6 years 5 months)

Led global transformation programs to drive simplicity, performance, and efficiency across Shell businesses. Awarded the Information Management Ambassador Award and Shell VP CIO Award for leading a legal transformation program.

Program Management Change Management Performance Optimization Efficiency Improvement Stakeholder Management Agile Methodologies Scrum Digital Transformation

Change & Communication Lead

Philips Global Business Services

Jan 2018 - Dec 2018 (11 months)

Led the transition and transformation of Finance, Accounting, and IT processes for Philips Global Business Services in India. Ensured successful change management and process optimization.

Change Management Transformation Leadership Global Business Services Process Optimization

Global Delivery Lead for Digital Change Practice

IBM India Private Limited

Jan 2010 - Jan 2018 (8 years)

Managed a team of transformation advisors to deliver innovative transformation solutions to businesses worldwide. Co-authored the IBM Digital Change Methodology and received multiple IBM awards for contributions to practice growth.

Team Management Business Process Management Client Management Innovation

Change & Programme Management Lead for Global Consulting Practice

Tata Consultancy Services Limited

Dec 2004 - Jan 2010 (5 years 1 month)

Helped businesses navigate complex organizational changes and achieve their strategic goals. Received 'Star of the Month' awards for contributions to the delivery center and practice.

Change Management Program Management Consulting Delivery Center Operations Practice Contribution Client Engagement

Regional Operations Lead

National Securities Depository Limited

Sep 2003 - Nov 2004 (1 year 2 months)

Led operations to ensure seamless service delivery and compliance for India's largest Depository. Focused on operational efficiency and regulatory adherence.

Operations Leadership Service Delivery Compliance Management Compliance Process Management Financial Services Depository Operations

Head of Corporate Finance

Kerala Horticultural Development Corporation

Sep 1998 - Sep 2003 (5 years)

Managed the corporate finances function to drive results and cost efficiencies for a leading public-sector organization in India. Focused on financial management and strategic cost control.

Corporate Finance Financial Management Public Sector Operations Financial Reporting Budget Management Strategic Planning

Consultant

MP Consultancy and Management Services

Aug 1997 - Sep 1998 (1 year 1 month)

Provided consulting and management services to clients. Focused on delivering effective solutions and achieving client objectives.

Consulting Management Project Management Business Advisory Problem Solving

Education

Degrees, certifications, and relevant coursework

Institute of Cost Accountants of India

Associate Member, Management Accountant

Completed the Management Accountant program, focusing on cost accounting principles and practices. This certification signifies expertise in financial management and strategic decision-making.

Government Arts College, University of Kerala

Bachelor of Commerce, Commerce

Undertook a comprehensive study of commerce, covering various aspects of business, finance, and economics. Gained foundational knowledge essential for a career in management and finance.