Muhammed Midhlaj

I’m a proactive, detail-oriented non-technical troubleshooting agent who handles high volumes of customer queries through chat/email/phone while maintaining SLA compliance. I provide clear guidance to users, document interactions accurately, and collaborate with cross-functional teams to resolve complex issues quickly.

Alongside support, I bring strong data and marketing capabilities. Skilled in SQL, Advanced Excel, and reporting dashboards, I’ve used market research, customer segmentation, and KPI/ROI analysis to improve campaign performance—driving 5% higher engagement and a 12% reduction in bounce rates.

I also focus on continuous improvement through insights and process thinking. I’ve monitored issue trends to enhance service delivery, and in operations/analysis work I’ve supported workflow improvements, reduced overstock by 25% using JIT principles, and increased throughput by 10% through cross-department collaboration.

I’m motivated by leveraging marketing automation and analytics to boost brand presence and ROI in fast-paced environments. My approach is customer-centric, detail-focused, and built on translating data into practical actions.