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@arsalanahmedkhan1
Detail-oriented technical support officer with exceptional coding techniques.
I am a detail-oriented and multitasking professional with a Bachelor of Science degree in Computer Science. My expertise lies in system and network administration, where I have developed a deep understanding of modern operating systems and their troubleshooting. I pride myself on my ability to achieve critical solutions and present complex information in an understandable manner.
Currently, I serve as a Technical Support Officer at Karachi American School, where I administer and maintain both Windows and Linux servers, ensuring system stability and security. My role involves monitoring network performance, managing server updates, and functioning as the sole administrator for Linux systems. I have a proven track record of providing exceptional technical support, diagnosing issues efficiently, and collaborating with teams to resolve complex challenges.
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Work history, roles, and key accomplishments
Karachi American School
Jul 2024 - Present (1 year 4 months)
Administered and maintained Windows and Linux servers, ensuring system stability and security. Monitored network performance using Nagios, identifying, and resolving performance issues.
Karachi American School
Nov 2020 - Present (5 years)
Provided 1st, 2nd, and 3rd level technical support, addressing a wide range of hardware, software, and network issues. Diagnosed and resolved technical problems efficiently, ensuring minimal downtime for users.
Degrees, certifications, and relevant coursework
BS in Computer Science, Computer Science
Completed a Bachelor of Science degree in Computer Science. Developed a deep understanding of computer science technology, including coding techniques and system administration.
MS in Information Security, Information Security
Pursued a Master of Science degree focusing on information security. Gained advanced knowledge in protecting computer systems and networks from security threats.
Software and tools used professionally
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