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muhammad umair

@muhammadumair17

Customer Service Representative at Mars BPO who handled customer queries and resolved complaints with clear, accurate support.

Pakistan

Message

At Mars BPO, I handled customer queries, requests, and complaints, sharing clear information and resolving issues politely. I kept accurate case records and stayed calm with frustrated customers.

As a Lab Demonstrator at Fauji Foundation College for Boys, I guide students through practical sessions and explain concepts clearly. I’ve also supported attendees at university and academic conferences, answering questions and helping events run smoothly.

Experience

Work history, roles, and key accomplishments

Current

Lab Demonstrator

Current

Fauji Foundation College for Boys

Jan 2024 - Present (2 years 9 months)

Guided and supported students through practical sessions, explaining concepts clearly and patiently. Answered questions, offered one-on-one help, and ensured everyone followed procedures safely.

Teaching Communication Skills Patience Safety Procedures Student Support

Conference and Event Support

Participant Service

Welcomed and assisted attendees, guests, and participants, answering questions and directing them as needed. Provided on-the-spot support to ensure events ran smoothly and attendees were comfortable.

Customer Service Communication Skills Event Coordination Teamwork Public Speaking

Customer Service Representative

Mars BPO

Handled customer queries, requests, and complaints, providing clear and accurate information. Resolved issues politely and efficiently while maintaining accurate records and meeting service standards.