Open to opportunities

Muhammad Taimoor Fayyaz

@muhammadtaimoorfayya

Message

I resolve high-volume SaaS, banking, and digital-platform support through live chat and email.

Pakistan

Message

What I'm looking for

I'm seeking a fully remote, chat- and email-only customer support role with a US or UK company, where I can resolve technical and customer issues, uphold trust and safety standards, and contribute to strong customer satisfaction.

I've supported users of Whop, a US-based SaaS platform, through high-volume live-chat and email tickets while investigating fraudulent accounts and enforcing Trust & Safety policies.

At Mindbridge on the Bank of London project, I resolved banking account and technical inquiries through live chat only, explained product features clearly, and exceeded quality and performance targets. Earlier, I spent three years supporting Walmart customers at IBEX, where I was promoted from Chat Support Agent to Team Lead.

I work across Intercom, Salesforce, Discord, Slack, Whop tools, and ticketing systems to troubleshoot issues, maintain detailed case documentation, and improve user safety.

Alongside support work, I coach fitness and nutrition clients with personalized programs and ongoing lifestyle guidance. I'm focused on fully remote, chat- and email-only customer support work with US or UK companies.

Experience

Work history, roles, and key accomplishments

Technical Support & Trust and Safety Agent

Talent Trellis Co.

May 2024 - May 2025 (1 year)

Handled live-chat and email support tickets for Whop, a US-based SaaS platform, maintaining high customer satisfaction. Investigated and flagged fraudulent accounts, enforced platform policy, and maintained precise case documentation.

Live Chat Email Support Trust and Safety Fraud Detection Discord Ticketing Systems Technical Support Documentation