Muhammad Salman Usman

I've recruited technical talent at Arthur Lawrence for Big 4 consulting clients, partnering with hiring managers to define requirements, source candidates, screen applicants, and coordinate interviews. I was promoted to Senior Technical Recruiter within seven months and recognized as top recruiter for consecutively onboarding 6+ candidates for Deloitte LLC.

Before recruiting, I spent three years at Systems Limited resolving complex customer issues, coordinating with cross-functional teams, and building long-term client relationships. My customer handling contributed to improving the company rating from 3.5 to 4.5 stars in five months.

I also led sales and call-center operations at Forma Solutions, where I monitored quality, trained agents, set targets, organized shifts, and pursued new opportunities through cold calling, networking, and social media. I've stepped into leadership when needed, including managing a team of 10 resources in a team lead's absence.