MRMuhammad Ramadan
@muhammadramadan
Experienced Magento Technical Support Lead and Data Analyst.
EgyptWhat I'm looking for
I am an experienced Magento Technical Support Lead and Data Analyst with a proven track record in resolving complex technical issues and delivering data-driven insights. My expertise in analyzing datasets and automating reporting has empowered teams with over 150 actionable reports. I am passionate about leveraging analytics and technical support to enhance customer satisfaction and operational efficiency.
In my current role as a Senior Data Analyst at Raneen Company, I analyze over 500,000 records monthly, boosting campaign ROI by 18%. I have built more than 150 interactive dashboards using tools like Excel, Power BI, and Magento BI, while enhancing data accuracy by 25% through meticulous data cleaning and validation. My efforts in automating ETL pipelines have significantly reduced manual workloads and improved reporting speed, enabling real-time insights that drive business decisions.
As a Lead Technical Support Engineer, I have resolved over 100 Magento incidents monthly, maintaining a 99.9% uptime. I lead a team of engineers, improving our resolution rate and enhancing database performance. My commitment to standardizing workflows and creating comprehensive SOPs has streamlined operations and reduced onboarding time for new team members. I am dedicated to continuous improvement and fostering a collaborative environment that drives success.
Experience
Work history, roles, and key accomplishments
Senior Data Analyst
Raneen Company
Jun 2024 - Present (1 year 1 month)
Analyzed over 500K records monthly, boosting campaign ROI by 18%. Built more than 150 interactive dashboards using Excel, Power BI, and Magento BI. Automated ETL pipelines across 10+ sources including Magento, Odoo, Excel, APIs, and flat files using Python, MySQL, and Power Query.
Lead Technical Support Engineer
Raneen Company
Feb 2024 - Present (1 year 5 months)
Resolved over 100 Magento incidents per month, maintaining 99.9% uptime. Led a team of 6 engineers, raising the resolution rate by 20%. Authored 20+ Standard Operating Procedures (SOPs) covering Magento troubleshooting, ETL processes, BI reporting, and ticket handling in Odoo/Jira.
Junior Data Analyst
Raneen Company
Jan 2024 - Present (1 year 6 months)
Standardized over 100K rows per month, improving data accuracy by 22%. Built more than 80 custom dashboards and maintained over 120 optimized SQL queries.
Magento Technical Support Specialist
Raneen Company
Jun 2023 - Present (2 years 1 month)
Solved over 15 Magento tickets per day, maintaining 99.9% uptime. Resolved 90% of support tickets on first contact across 30+ departments. Reduced repeated incidents by 10% through effective triage.
Senior Data Entry Specialist
Raneen Company
Mar 2022 - Present (3 years 4 months)
Increased data quality from 87% to 98% with automated validation rules. Mentored junior staff, improving their speed and accuracy by 30%.
Data Entry Specialist
Raneen Company
Apr 2021 - Present (4 years 3 months)
Processed over 200K records per month for finance and marketing operations. Reduced data errors by 45% via QA frameworks.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor of Laws (LL.B.), Law
Grade: Very Good
Completed a Bachelor of Laws degree, focusing on legal principles and their applications. Achieved a 'Very Good' grade, demonstrating strong academic performance in legal studies.
Availability
Location
EgyptAuthorized to work in
Job categories
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