Reem Al-Mamdouh
@reemal-mamdouh
Data-driven analyst and technical support engineer specializing in BI and automation.
What I'm looking for
I am a data and business solutions analyst with hands-on experience building BI dashboards, managing SQL databases, and automating processes with Python to improve accuracy and operational efficiency. I deliver data models and visualizations that support finance, marketing, and operations, and I've integrated payment APIs and CRM systems to streamline workflows.
I also bring senior-level technical application support experience for e-commerce platforms, writing integrations with third-party APIs, troubleshooting complex issues, and producing developer-friendly documentation. My background in quality control and a software engineering diploma complement my technical skills and practical approach to solving cross-functional problems.
Experience
Work history, roles, and key accomplishments
Data & Business Solutions Analyst
El Sewedy Education
Feb 2024 - Present (1 year 8 months)
Develop and maintain Power BI dashboards and SQL-based data models to drive marketing, operations, and finance decisions; integrated PayTabs for payment reconciliation and improved multi-currency financial reporting.
Senior Technical Application Support
MerchantYard
Aug 2021 - Present (4 years 2 months)
Resolved client technical issues and collaborated with engineering to integrate front-end and back-end systems; implemented API integrations and Shopify Liquid customizations that improved app functionality and merchant experience.
Senior Technical Application Support
amai
Sep 2022 - May 2023 (8 months)
Implemented integration scripts and monitored application performance to ensure reliable data synchronization; authored documentation and resolved software issues to improve merchant app stability.
Quality Control Chemist
Granora Company
Aug 2020 - Jul 2021 (11 months)
Applied statistical process control and root-cause analysis to improve product quality and implemented new analytical techniques to enhance laboratory efficiency and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
African Leadership University (ALX Africa)
Diploma in Software Engineering, Software Engineering
2023 - 2024
Completed an online Diploma in Software Engineering covering software development fundamentals and practical engineering skills.
Cairo University
Bachelor of Science, Biotechnology
2016 - 2020
Activities and societies: Internships at Micro Analytical Center, Chemical Industries Development Company, Agricultural Genetic Engineering Research Institute; award: 2019 Best Photo of The Year; high school writing contest 2nd prize.
Earned a Bachelor of Science in Biotechnology with coursework and internships focused on analytical techniques and molecular diagnostics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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