Open to opportunities

Reem Al-Mamdouh

@reemal-mamdouh

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Data-driven analyst and technical support engineer specializing in BI and automation.

Egypt

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What I'm looking for

I seek a role using BI, SQL, and automation to drive decisions, collaborate cross‑functionally, and solve complex data and integration challenges in a growth-oriented team.

I am a data and business solutions analyst with hands-on experience building BI dashboards, managing SQL databases, and automating processes with Python to improve accuracy and operational efficiency. I deliver data models and visualizations that support finance, marketing, and operations, and I've integrated payment APIs and CRM systems to streamline workflows.

I also bring senior-level technical application support experience for e-commerce platforms, writing integrations with third-party APIs, troubleshooting complex issues, and producing developer-friendly documentation. My background in quality control and a software engineering diploma complement my technical skills and practical approach to solving cross-functional problems.

Experience

Work history, roles, and key accomplishments

Current

Data & Business Solutions Analyst

Current

El Sewedy Education

Feb 2024 - Present (1 year 8 months)

Develop and maintain Power BI dashboards and SQL-based data models to drive marketing, operations, and finance decisions; integrated PayTabs for payment reconciliation and improved multi-currency financial reporting.

Power BI DAX SQL Python HubSpot Data Modeling

Current

Senior Technical Application Support

Current

MerchantYard

Aug 2021 - Present (4 years 2 months)

Resolved client technical issues and collaborated with engineering to integrate front-end and back-end systems; implemented API integrations and Shopify Liquid customizations that improved app functionality and merchant experience.

JavaScript Liquid HTML CSS API Integration Technical Support Documentation Customer Relations

Senior Technical Application Support

amai

Sep 2022 - May 2023 (8 months)

Implemented integration scripts and monitored application performance to ensure reliable data synchronization; authored documentation and resolved software issues to improve merchant app stability.

Scripting API Integration Monitoring Troubleshooting Documentation Application Support Performance Optimization

Quality Control Chemist

Granora Company

Aug 2020 - Jul 2021 (11 months)

Applied statistical process control and root-cause analysis to improve product quality and implemented new analytical techniques to enhance laboratory efficiency and regulatory compliance.

Quality Control Root Cause Analysis Analytical Techniques

Education

Degrees, certifications, and relevant coursework

African Leadership University (ALX Africa)

Diploma in Software Engineering, Software Engineering

2023 - 2024

Completed an online Diploma in Software Engineering covering software development fundamentals and practical engineering skills.

Cairo University

Bachelor of Science, Biotechnology

2016 - 2020

Activities and societies: Internships at Micro Analytical Center, Chemical Industries Development Company, Agricultural Genetic Engineering Research Institute; award: 2019 Best Photo of The Year; high school writing contest 2nd prize.

Earned a Bachelor of Science in Biotechnology with coursework and internships focused on analytical techniques and molecular diagnostics.