Open to opportunities

Mahmoud Hefnawy

@mahmoudhefnawy

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BI Analyst turning raw data into actionable dashboards, automation, and insights.

Egypt

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What I'm looking for

I’m seeking BI/data roles where I can build dashboards, automate analyses, and apply SQL/Python to improve decision-making, with growth toward data engineering and automation.

I’m a Business Intelligence Analyst with a commerce background and hands-on experience in SQL, Power BI, Excel, and Python, focused on transforming raw data into actionable insights that improve decision-making, efficiency and customer satisfaction across OLAP and OLTP systems.

I’ve led data-cleaning and dashboarding projects, produced performance and index-tuning analyses, and delivered automation that earned company recognition; I’m passionate about applying data, automation, and AI to solve real business problems and support performance improvement.

Experience

Work history, roles, and key accomplishments

BI Analyst

elGrocer by Smiles

Jan 2023 - Aug 2025 (2 years 7 months)

Transformed raw sales and operational data into actionable dashboards and reports using SQL and Power BI, improving decision-making and operational efficiency across OLAP and OLTP systems.

SQL Power BI Excel Data Cleaning Dashboarding OLAP OLTP Python Performance Analysis

Customer Excellence Rep.

elGrocer by Smiles

Jan 2023 - Jan 2025 (2 years)

Handled delivery-related inquiries and improved customer satisfaction by resolving issues, providing real-time updates, and ensuring smooth shopping experiences.

Customer Service Communication Empathy Documentation Remote Support CRM

Account Advisor

Vodafone UK

Jan 2022 - Dec 2023 (1 year 11 months)

Resolved customer complaints and supported sales and technical issues for international accounts, earning Top Performer recognition for exceptional sales and service results.

Customer Support Sales Support Technical Troubleshooting Cross Cultural Communication CRM Empathy Documentation

Loyalty Associate

Sutherland

Jan 2022 - Aug 2023 (1 year 7 months)

Resolved customer complaints and billing issues for AT&T Mobility loyalty programs, improving retention through upselling, empathetic support, and product knowledge.

Customer Retention Billing Support Upselling Troubleshooting Communication CRM Empathy Technical Support

Education

Degrees, certifications, and relevant coursework

Menoufia University

Bachelor of Commerce, Business Intelligence

Bachelor of Commerce (English section) with focus on business principles and analysis, supporting skills in financial and operational data interpretation.