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Nada Youssef

@nadayoussef

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Data Analyst at e& Egypt who extracted 1.5M tickets and built the first SLA dashboard for all IT teams.

Egypt

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At e& Egypt, I extracted 1.5M tickets from a live Oracle database using SQL, working around recurring timeouts with incremental batches. I also built the department’s first ticket and SLA dashboard in Power BI, giving IT teams views of MTTR, SLA breaches, and rejection rates.

I built an outage alert that checks for sustained ticket surges, automated ticket-handling steps, and designed a support assistant that answers from TickOps’ code, schema, and usage logs. In my projects, I’ve worked on machine learning for offer response prediction and recommender systems, and I’m currently building a stacked ensemble for Kaggle Playground S6E10.

Experience

Work history, roles, and key accomplishments

IT Digital Support & AIOps Specialist

e& Egypt

May 2026 - Sep 2026 (4 months)

Built the department's first SLA dashboard in Power BI, extracted 1.5M tickets from Oracle, and developed outage detection and process automation solutions.

SQL Power BI DAX Python Pandas Excel Data Modeling Process Automation Predictive ETA Outage Identification

Education

Degrees, certifications, and relevant coursework

Coursera

IBM Machine Learning Professional Certificate, Machine Learning

Earned the IBM Machine Learning Professional Certificate, with a capstone on recommender systems using collaborative filtering and other techniques.

Alexandria University

Bachelor of Computing and Data Science, Computing and Data Science

2021 - 2025

Grade: 3.26/4.0

Pursued a Bachelor of Computing and Data Science, with coursework in data mining, big data tools, cloud computing, and distributed data analysis.

Udacity

Data Scientist Nanodegree, Data Science

Completed the Data Scientist Nanodegree, including a capstone project that cleaned and merged three raw sources and trained a classifier with 96% accuracy.