MUHAMMAD NOMAN HAIDER

I’m a results-driven Customer Service professional with 4+ years of high-volume experience across 5-star hospitality, BPO, and live-chat environments. I currently handle 50–80 daily interactions while maintaining a 90% first-contact resolution rate and sub-3-minute response times across phone and live chat.

I’m hands-on with Booking.com, Agoda, Trip.com, and Opera PMS, using them to manage vendor and customer issues with clear, customer-first communication. I focus on complaint de-escalation, root cause analysis, quality monitoring, and KPI evaluation—turning feedback into continuous improvement through data-informed action.

My background also includes front desk and guest-facing operations, where I processed up to 140 check-ins/check-outs daily, resolved 15–20 guest complaints per day in about 10 minutes, and supported smooth coordination with multiple teams. I’m certified in Agile Project Management and Crisis Communication, and I actively build capability with AI tools (including generative AI and responsible AI) to strengthen how I work, learn, and deliver reliable outcomes—especially in remote settings.