MMMuhammad Muzammil
@muhammadmuzammil
Creative call center agent and content moderator with technical skills.
PakistanWhat I'm looking for
I am a dedicated and technically proficient professional with a strong can-do attitude. My experience spans various roles, including as a Call Center Agent and Content Moderator, where I have honed my skills in customer service and content management. I thrive in challenging environments and am adept at working both independently and as part of a team.
Throughout my career, I have successfully managed customer interactions and moderated content for platforms like TikTok, ensuring compliance with client requirements. My ability to communicate effectively and work under pressure has been key to my success in these roles. I am passionate about learning and continuously improving my skills in the dynamic fields of customer service and content moderation.
Experience
Work history, roles, and key accomplishments
Content Moderator
TikTok
Jun 2023 - Present (2 years 3 months)
Moderated over 50,000 TikTok videos and 30,000 TikTok accounts, ensuring compliance with client requirements and community guidelines. Applied critical thinking to classify user-generated content effectively.
Translator
IGI Romania
Jun 2022 - Present (3 years 3 months)
Worked as a translator, converting documents and communications between different languages. Ensured accuracy and cultural appropriateness in all translations.
Call Centre Agent
HBL Bank Limited
Dec 2019 - Present (5 years 9 months)
Served as a call center agent, handling customer calls and providing information regarding banking products and services. Ensured accurate and timely resolution of customer concerns.
Customer Service Representative
Zoom Call Strada Gib Mihaescu
Jul 2015 - Present (10 years 2 months)
Provided exceptional customer service as an in-bound representative, addressing customer inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
BUBritish Council UK
CEFR English Language, English Language
Completed a CEFR English Language course at the British Council UK, enhancing English proficiency and communication skills.
UPUniversity of the Punjab
Bachelors in sciences, Statistics and Economics
Studied Statistics and Economics at the University of the Punjab, focusing on foundational principles and applications in both fields.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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