Open to opportunities

Muhammad Junaid Khan

@muhammadjunaidkhan1

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Pharmacovigilance leader and project manager driving patient-centric outcomes.

Pakistan

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What I'm looking for

I seek a patient-centric role combining PV, project management, and operations where I can drive compliance, improve patient outcomes, and lead cross-functional teams to deliver measurable program results.

I am a PharmD-trained pharmacovigilance leader with 5+ years of experience managing patient support programs, safety reporting, and cross-functional teams for major pharmaceutical projects.

At Dimensions Research I served as Assistant Project Manager for the Pfizer PSP, leading a team of seven to reduce backlog by 30% and supporting pharmacovigilance reporting and patient adherence initiatives.

My background blends project and operations management, sales and medical liaison experience, and industrial pharmaceutical production—delivering improvements such as a 20% reduction in defects and a 25% reduction in inventory discrepancies.

I hold certifications in GCP, pharmacovigilance reporting, HIPAA, and project management; I am focused on compliance, data-driven decision making, and improving patient outcomes through efficient program delivery.

Experience

Work history, roles, and key accomplishments

Current

Assistant Project Manager

Current

Dimensions Research

Oct 2021 - Present (4 years 1 month)

Managed Pfizer Patient Support Program operations and a team of 7 Patient Facilitation Officers, reducing backlog of unprocessed patient requests by 30% and ensuring delivery of ~3 million FOC stock to improve adherence and satisfaction.

Project Management Pharmacovigilance Team Leadership Patient Support Inventory Management Training Data Analysis Quality Assurance

Product Specialist

Sami-Pharmaceutical Pvt. Ltd

Jan 2021 - Oct 2021 (9 months)

Drove consultative sales, exceeding targets with a 39% revenue increase and generating 4M PKR in incentives while improving patient outcomes by 53% and adding 25+ new clients in 2021.

Sales Consultative Selling Client Acquisition Revenue Growth Order Accuracy Customer Service

Industrial Production Pharmacist

INSHAL-Pharmaceutical

May 2020 - Jan 2021 (8 months)

Executed accurate production order entry and inventory control, introduced a tracking system that reduced inventory discrepancies by 25% and implemented quality controls that cut defective products by 20%.

Production Planning Quality Control Inventory Management Training Development Regulatory Compliance Supply Chain

Transcriptionist

Touch Stone Communication

Feb 2020 - Apr 2020 (2 months)

Handled high-volume customer interactions, surpassing call targets by 16% and contributing to over 1,300 positive customer reviews per month while resolving inquiries within 24 hours.

Transcription Customer Service Time Management Quality Assurance Communication Problem Solving

Customer Support Representative

Careem (Abacus Consulting)

Sep 2018 - Dec 2019 (1 year 3 months)

Resolved customer inquiries with a 96% satisfaction rate and supported account growth, contributing to a 29% increase in existing customer accounts through service and sales efforts.

Customer Support Communication Process Improvement Training CRM Cross Functional Collaboration