Muhammad Irfanur

Facilitates SAFe ceremonies and leverages team data to improve velocity and collective decision-making. Led a digital transformation of legacy spare part booklets into a website, delivering on schedule and under 5% budget. Proactively removes technical and stakeholder impediments while coaching the team toward self-organization and efficiency.

Owned the product backlog and defined user stories for mobile app and dealer system integrations. Achieved a 90% increase in user utilization for the service mobile app by prioritizing critical validations based on direct customer feedback. Managed stakeholder expectations by communicating roadmaps and release plans to the Product Manager and customers.

Digitized Excel reports into Power BI dashboards to reduce internal data requests and drive system adoption to 85%. Conducted "Gemba" field visits to dealers to optimize system utilization. Developed detailed product roadmaps, defined OKRs, and monitored performance metrics to ensure data-driven decision-making for future product iterations.

Implemented standardized dealer systems across 5 national dealer groups, translating business gaps into technical requirements. Acted as the data migration leader, ensuring all legacy data was accurately accounted for in the new system. Centralized operation manuals and FAQs onto a single platform to improve user accessibility and support.

Grade: 3.15 GPA

Completed a Bachelor of Science in Management majoring in International Business with a GPA of 3.15.