Khadija Zafar

I’m a client-focused coordination professional with 2+ years of experience serving as the primary point of contact for US-based clients. I keep projects moving through clear communication, proactive issue resolution, and strong account leadership support.

At WERTEC, I coordinate project timelines and deliverables across 25+ concurrent client accounts while collaborating daily with cross-functional teams across creative, quality assurance, and sales. I built client trust through responsive communication, contributing to a 50% client retention rate.

I support leadership decisions with reporting, proposals, and presentation preparation. By gathering and analyzing campaign data, compiling weekly performance and status summaries, and surfacing trends, I cut client follow-up requests by 95% and shaped 80% of strategic recommendations per quarter.

I also maintain detailed documentation and monitor account activity using CRM and sales management systems (Klaviyo; hands-on with Salesforce). In a fully remote environment, I manage competing deadlines, recommend workflow improvements that increased on-time delivery by 98%, and help reduce reporting errors/delays by 90%.