Mufaro Natalie Dumbu
@mufaronataliedumbu
Call Centre Agent at iSON who explained funeral services and membership options while working toward customer sign-ups.
South AfricaWhat I'm looking for
At iSON, I contacted customers about funeral services and membership options, explained service information, and responded to questions. I worked toward customer sign-ups and service targets while maintaining professional telephone etiquette.
At Yellow Beauty, I provided nail services and consulted with clients about their preferences. I also managed appointments and maintained positive client relationships.
I'm seeking to bring my customer-facing experience to professional, helpful support in a remote environment. My digital tools include Microsoft Word, Microsoft Excel, email, WhatsApp, Zoom, and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Nail Technician
Yellow Beauty
Jan 2024 - Dec 2025 (1 year 11 months)
Provided professional nail services while maintaining a friendly and customer-focused approach. Consulted with clients to understand preferences and managed client appointments.
Call Centre Agent
iSON
Jan 2023 - Dec 2024 (1 year 11 months)
Contacted customers by telephone regarding funeral services and membership options. Explained service information clearly and worked toward customer sign-ups in a busy call-centre environment.
Education
Degrees, certifications, and relevant coursework
Zimbabwe
O-Level, General
Completed O-Level education in Zimbabwe.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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