Mudassar Naseer
@mudassarnaseer1
Key Account Manager at Proven managing PEO/EOR and HR services for enterprise clients in the UAE and KSA.
PakistanWhat I'm looking for
At Proven, I manage PEO/EOR and HR managed services for enterprise clients in the UAE and KSA, serving as the main contact for client HR teams and business leaders. I oversee the employee lifecycle, from onboarding and payroll to immigration and offboarding.
I lead client meetings and business reviews, monitor satisfaction and escalations, and coordinate with internal teams to resolve service issues. I also work with insurance providers on medical plan renewals, claims, and member changes.
Earlier, at du Telecommunications, I managed corporate client relationships and worked in quality assurance, retail sales, and service escalation resolution. At Ufone, I handled customer inquiries and complaints and coordinated across teams to resolve issues.
Experience
Work history, roles, and key accomplishments
Key Account Manager
Proven
Jul 2022 - Present (4 years 4 months)
Manage end-to-end PEO/EOR and HR managed services for enterprise accounts in the UAE and KSA, acting as the main point of contact for client HR teams and business leaders. Oversee the employee lifecycle including onboarding, payroll, immigration, and offboarding.
Maintained and implemented Quality Assurance SOPs across retail store operations, resolved escalations from TDRA, social media, and walk-in customers, and conducted audits to ensure customer experience KPIs were met.
Served as key point of contact for large enterprise and SME customers, selling corporate internet, business connectivity, managed network services, mobile solutions, and handsets. Worked to sales, revenue, retention, and service-quality targets.
Customer Service Executive
Ufone
Aug 2008 - May 2014 (5 years 9 months)
Handled inquiries, complaints, and service requests across call centre, customer service centre, and Complaint Resolution Unit. Coordinated with technical, billing, sales, and network teams to resolve issues and reduce turnaround time.
Education
Degrees, certifications, and relevant coursework
Federal Urdu University
Master of Business Administration, Human Resource Management
Master of Business Administration in Human Resource Management from Federal Urdu University, Islamabad, Pakistan.
University of the Punjab
Bachelor of Commerce, Commerce
Bachelor of Commerce from the University of the Punjab, Pakistan.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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