Anamarija Ćorković
@anamarijaorkovi
Customer-focused Help Desk Technician with strong POS, networking, and support experience.
CroatiaWhat I'm looking for
I am a Help Desk Technician experienced in Tier 1 and Tier 2 support for SMBs and enterprise restaurant customers, providing technical troubleshooting for POS, networking, and endpoint devices across high-volume environments. I have consistently delivered timely resolutions, authored knowledge base guides, and supported large deployments while collaborating with ISPs, sales, and dispatch teams.
I bring hands-on experience configuring Aloha POS, credit card terminals, KDS, printers, barcode scanners, and managing HotSchedules and Menulink permissions. I thrive under pressure, mentor colleagues via Microsoft Teams, and maintain a strong focus on customer satisfaction and continuous learning.
Experience
Work history, roles, and key accomplishments
Help Desk Technician Tier 2
Qdoba
Jan 2022 - Present (4 years 2 months)
Supported 700+ Qdoba restaurants across the U.S. and Canada by configuring and maintaining POS and network devices, resolving high-volume tickets, and creating KBs that reduced call time and accelerated resolutions.
Provided technical support to SMB customers in Texas, guiding troubleshooting, using remote access tools, and escalating complex tickets to higher tiers to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
High School of Economics "JU Ekonomska Škola", Banja Luka
High School Diploma, Economics
2015 - 2019
Completed secondary education focused on economics at JU Ekonomska Škola in Banja Luka from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Job categories
Skills
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