Mrutunjay Panda
@mrutunjaypanda
I build low-code business applications and deliver clear, empathetic customer support.
IndiaWhat I'm looking for
I developed and automated internal business solutions at TE Infosystems using Microsoft Power Platform, including Power Apps, model-driven apps, Power Pages, SharePoint, and Dataverse.
I contributed to an HR Management Web Portal covering onboarding, personal, educational, agricultural, and health pharmacy information. I also tested, debugged, deployed low-code applications, optimized Power Pages websites, and created client user manuals using Canva, PowerPoint, and Word.
At Tech Mahindra, I support customers across chat and inbound voice processes, resolving service, account, and technical queries with clarity, empathy, and professionalism. I maintained average CSAT scores of 85–95% and an average call handling time of 6–8 minutes while meeting quality and compliance standards.
My Zoology background strengthened my research, data analysis, documentation, and critical-thinking skills. I enjoy learning AI tools, Web3 testing, and translating complex information into practical, actionable guidance.
Experience
Work history, roles, and key accomplishments
Delivered high-quality customer support across non-voice (chat) and voice (inbound calls) processes, handling multiple interactions with accuracy and professionalism. Achieved CSAT scores of 85-95% and maintained an AHT of 6-8 minutes while adhering to compliance standards.
Trainee Software Intern
TE Infosystems
Jan 2025 - Apr 2025 (3 months)
Developed and automated internal business solutions using Microsoft Power Platform, including Power Apps, Power Pages, and model-driven apps. Contributed to an HR Management Web Portal and integrated SharePoint and Dataverse for secure employee data management.
Education
Degrees, certifications, and relevant coursework
Municipal College
Bachelor of Science, Zoology
2021 - 2024
Grade: First Class Distinction
Graduated with first class distinction in Zoology (Hons) from Municipal College under Sambalpur University.
DAV Public School
Higher Secondary Certificate, Science
2017 - 2019
Grade: 82.4%
Completed Class 12 under CBSE affiliation with an aggregate of 82.4%.
DAV Public School
Secondary School Certificate, General
2016 - 2017
Grade: CGPA 10
Completed secondary education under CBSE affiliation with a CGPA of 10.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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