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Mrudula Srinivas

@mrudulasrinivas

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Dedicated Senior Quality Control Specialist with strong problem-solving skills.

India

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What I'm looking for

I seek a role in a dynamic organization that values quality and offers growth opportunities.

I am a Senior Quality Control Specialist with a passion for enhancing operational efficiency and ensuring high-quality standards. With experience at Deluxe Entertainment Pvt Ltd, I have honed my skills in quality control, project management, and customer support, contributing to significant improvements in service delivery.

My journey began at 24/7.ai as a Customer Support Executive, where I developed strong communication and mentoring skills. I believe in the value of hard work and am committed to taking on responsibilities that challenge me and allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Senior Quality Control Specialist

Deluxe Entertainment Pvt Ltd

Jul 2019 - Jun 2025 (5 years 11 months)

Ensured high-quality standards for entertainment products through meticulous quality control processes. Mentored junior specialists and contributed to cross-training initiatives.

Subtitles OTT Freelance Management Team Management Teamwork Team Building Team Coordination Error Tracking Error Prevention Mentorship Quality Improvement Quality Management Quality Control Scheduling Project Management Cross Training

Customer Support Executive

24/7.ai

Jul 2018 - Jan 2019 (6 months)

Provided excellent customer support to resolve inquiries and issues. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Mentorship Communication Skills Customer Support Problem Solving Typing Attention To Detail

Education

Degrees, certifications, and relevant coursework

Bangalore University

Bachelors of Science, Science

Studied a Bachelor of Science at Bangalore University, completing the program in 2018. Gained foundational knowledge in various scientific disciplines.