Choaib User
@choaibuser
Customer-focused store manager driving sales growth, team performance, and improved customer satisfaction.
AlgeriaWhat I'm looking for
I am a dedicated customer service and sales professional with progressive retail and customer-facing experience, currently serving as a Store Manager. I have a track record of increasing sales by 25% and reducing response time to customer inquiries by 40% while improving customer satisfaction.
In prior roles I worked as a Sales Representative and Customer Service Agent, where I directly interacted with customers, coordinated sales confirmations, and managed complaints to build lasting client relationships. I led teams to exceed targets, achieving a 90% over-target performance for the sales team.
I bring strengths in customer relationship management, team leadership, problem solving, effective communication, and negotiation. I am seeking opportunities where I can leverage these skills to drive revenue, enhance customer loyalty, and develop sustainable service strategies.
Experience
Work history, roles, and key accomplishments
Store Manager
Opensote09
Oct 2023 - Present (1 year 11 months)
Led a sales team to meet sales goals for two consecutive years, implemented customer relationship strategies, and managed the customer service department to build a respectful clientele portfolio.
Sales Representative
Decathlon
Jan 2023 - Sep 2023 (8 months)
Interacted directly with customers to identify needs and offer solutions across in-store and social media channels, supporting sales fulfillment and customer engagement.
Customer Service Agent
Unibrandz
Feb 2021 - Dec 2022 (1 year 10 months)
Handled customer complaints and feedback effectively and coordinated sales confirmations with customers to ensure satisfactory resolution and order completion.
Education
Degrees, certifications, and relevant coursework
Civil Engineering Faculty
Technician Degree, Civil Engineering / Land Surveying
2020 - 2022
Completed a Technician Degree focused on land surveying and civil engineering with coursework in structural design and land surveying.
Tech stack
Software and tools used professionally
Availability
Location
AlgeriaAuthorized to work in
Job categories
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