MR Shohanur User

Managed end-to-end client onboarding and software delivery for Amber/ChefOnline, coordinating requirements, development, QA, design, go-live training, and post-launch support as the single client liaison. Oversaw EPOS hardware/software procurement and configuration, and conducted competitor research to address recurring product pain points.

Led multiple concurrent client projects across web development, custom software, SEO, and digital campaigns, coordinating cross-functional teams and providing stakeholder updates. Managed requirements and sprint coordination for a bespoke software product and delivered websites and SEO campaigns from scoping through launch.

Led communications and team coordination for blood donation campaigns over 8+ years, demonstrating sustained community leadership and organisation.

Handled high-volume inbound and outbound client communications, maintaining accurate records and delivering consistent service quality.

Led a field team of 10–15 to execute Zomato’s “Moms Food” product launch across Bangalore by dividing territories and coordinating team deployment. Managed access with building managers/office owners and delivered structured progress reports to the campaign lead.

Supported client outreach and business development in a competitive SaaS-adjacent environment.

Taught Mathematics and English to school-level students, using structured lesson planning and clear explanations of complex topics. Delivered effective communication and student-focused instruction through planned teaching.

Earned a B.Tech in Aerospace Engineering (fully funded scholarship), building a foundation in analytical thinking, systems design, and structured project planning. Completed coursework supporting engineering problem decomposition and rigorous planning.

Grade: GPA: 5.00/5.00

Completed the HSC (Science stream) with a GPA of 5.00/5.00. Focused on science-level academics leading into engineering studies.