Open to opportunities

Manish Mishra

@mrmishra

Message

Certified Scrum Master with 9+ years of Agile leadership experience.

India

Message

What I'm looking for

I am looking for opportunities to lead Agile transformations and enhance team performance in a dynamic environment.

As a Certified Scrum Master with over 9 years of experience, I have successfully driven Agile transformations across various sectors, particularly in the BFSI domain. My journey has been marked by a commitment to optimizing workflows and enhancing team efficiency. I have a proven track record of coaching cross-functional teams and implementing Agile frameworks such as Scrum, Kanban, and SAFe 6.0. My passion lies in delivering value-driven outcomes that accelerate project delivery and improve customer satisfaction.

In my recent role at Clevertap Pvt. Ltd., I led Agile transformation for over 10 BFSI clients, achieving a remarkable 22% increase in sprint velocity and a significant reduction in project delays. My strategic approach to backlog prioritization and Agile coaching has not only improved project timelines but also enhanced customer satisfaction, as evidenced by an 18% improvement in NPS. I thrive in environments that foster continuous improvement and collaboration, and I am dedicated to driving Agile success in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master | Customer Success Manager

Current

Clevertap Pvt. Ltd.

Apr 2023 - Present (2 years 1 month)

Led Agile transformation for 10+ BFSI clients, optimizing backlog prioritization and increasing sprint velocity by 22%. Coached teams on Agile best practices, resulting in an 18% improvement in NPS.

Scrum Agile Coach Backlog Grooming Sprint Planning Jira Confluence Customer Success Continuous Improvement

Scrum Master & Partner Solution Advisor

HighRadius Technologies Pvt. Ltd.

Feb 2022 - Apr 2023 (1 year 2 months)

Guided teams in Agile adoption, conducted maturity assessments, and improved sprint planning effectiveness, ensuring faster feature releases.

Scrum Change Management Jira Confluence Continuous Improvement

Scrum | Strategic Account Manager

Click Labs Pvt Ltd. (Jungleworks)

Jan 2021 - Feb 2022 (1 year 1 month)

Managed Agile processes for a $2.5M ARR portfolio, improving engagement and retention by 22% and reducing feature release time by 30%.

Agile Customer Engagement Retention Scrum Team Collaboration Jira Confluence Stakeholder Management

Scrum | Agile Account Manager

S R Packaging & upGrad Education Pvt. Ltd.

Jun 2016 - Dec 2020 (4 years 6 months)

Managed cross-functional teams in Agile delivery, driving 145% revenue growth through consultative selling and securing high-value partnerships.

Agile Delivery Revenue Consultative Selling Scrum Jira Confluence Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Institute of Management Technology Ghaziabad

PGDM - Executive, Business Analytics

2021 - 2022

Completed a Post Graduate Diploma in Management with a focus on Business Analytics, equipping myself with analytical skills and strategic insights to drive business decisions.