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Omar Ahmed

@omarahmed12

Scrum Master at TATA CONSULTANCY SERVICES who improved sprint goal achievement by 90% across enterprise API and data delivery.

India

Message

At TATA CONSULTANCY SERVICES, I facilitated 86 sprints across enterprise API and data delivery, helping teams strengthen alignment and sprint predictability. I also coached 50+ engineers and 6 product owners during an Enterprise Agile rollout.

Within a SAFe Agile Release Train, I worked with the RTE and multiple teams on PI Planning and Scrum of Scrums. I used Jira Align to track dependencies against business priorities and PI objectives.

At ADP PVT. LTD., I introduced Agile ceremonies, sprint cadences and JIRA backlog governance to a waterfall delivery program. I coordinated HCM platform upgrades from planning and requirements through QA and go-live.

Earlier, at DELL INTERNATIONAL SERVICES, I managed relationships across enterprise accounts and exceeded a quarterly sales revenue target at 114% in Q1 FY16. I hold Professional Scrum Master I certification and Google Project Management and Google Cloud Certified Generative AI Leader certificates.

Experience

Work history, roles, and key accomplishments

Scrum Master

Tata Consultancy Services

Sep 2022 - Mar 2026 (3 years 6 months)

Led cross-functional Scrum teams across enterprise API and data delivery, facilitating 86 sprints over 3.5 years. Coached 50+ engineers and 6 product owners on Agile practices and supported SAFe-based delivery within an Agile Release Train.

Scrum Kanban SAFe PI Planning Scrum Of Scrums Facilitation Dependency Management Jira Jira Align Confluence Velocity Cycle Time Lead Time Management WIP Agile Coaching Stakeholder Management

Project Manager/Scrum Master

ADP

Jul 2018 - Sep 2021 (3 years 2 months)

Acted as Scrum Master introducing Agile ceremonies and backlog governance into a waterfall delivery program. Led end-to-end agile delivery for HCM platform upgrades, achieving 95% on-time execution across client-facing initiatives.

Scrum Agile Coaching Jira HCM Project Management Stakeholder Management

Tech Sales Representative

Dell International Services

Aug 2014 - Jun 2018 (3 years 10 months)

Managed relationships across a portfolio of 500+ enterprise accounts, using consultative stakeholder engagement to identify business needs. Exceeded quarterly sales revenue target at 114% in Q1 FY16 through new client acquisition and expansion.

Sales CRM Salesforce Account Management Pipeline Management

Process Executive

Cognizant Technology Solutions

Dec 2012 - Jun 2014 (1 year 6 months)

Managed order activation and fulfillment activities within an order-management environment, consistently exceeding monthly KPIs for call quality and process adherence. Handled customer concerns and escalations, served as a process SME and trained new team members.

Order Management CRM Customer Service Process Improvement Training