Open to opportunities

Mridul Sharma

@mridulsharma1

Message

I lead PMO delivery, standardizing SOPs and securing execution for high-scale fintech platforms.

India

Message

What I'm looking for

I’m looking for a PMO/Delivery leadership role where I can drive cross-functional execution, standardize SOPs, strengthen data security controls, and modernize processes using analytics and automation in a high-scale fintech environment.

I orchestrate PMO delivery end-to-end, bridging complex technical requirements with business goals to improve platform stability, reduce operational latency, and accelerate digital transformation. At Bajaj Finserv, I specialize in cross-functional execution tracking and SOP standardization across payment, rewards, personalization, and regulatory governance workstreams.

I’m hands-on with delivery and data-security controls, from orchestrating user stories and milestone tracking to deploying robust protections like PII masking, KYC, and verification frameworks. I also manage platform readiness through rigorous UAT sign-off and SLA-oriented dashboards, ensuring teams ship production-ready outcomes.

My recent impact includes bypassing repetitive verification for 1.5 lakh customers within a month, improving funnel conversion and reducing registration friction, and stabilizing real-time CRM portal operations with a fallback architecture to achieve 99.95% uptime. I’ve also digitalized nomination workflows using integrated RPA, compressing end-to-end processing times by 80% and reclaiming 50 administrative hours monthly—validated by repeated delivery and operational excellence recognition.

Experience

Work history, roles, and key accomplishments

Current

Unit Manager – PMO

Current

Bajaj Finserv

Mar 2026 - Present (4 months)

Own end-to-end delivery management for the 3-in-1 App and the full DMS ecosystem, standardizing SOPs and orchestrating cross-functional portfolio delivery across payment, rewards, and personalization workstreams. Led initiatives including payment latency/SLA dashboards, KYC data-sync optimization, omnichannel personalization, CRM real-time sync with fallback architecture, and RPA-enabled DRA nomin

Deputy Unit Manager – PMO

Bajaj Finserv

Jul 2024 - Mar 2026 (1 year 8 months)

Drove execution tracking and core application delivery for the DMS App and Portal, including data migration from the legacy Allocation DB (INDUS) to the Data Lake. Implemented QA protocols and led data security and automation initiatives such as Seclore SDK-based permissions with PII masking, automated case assignment, and multi-vertical receipt cancellation process optimization.