At Reliance Health, I conduct outbound follow-ups and respond to inbound customer inquiries in clear English. I manage user tickets in Zoho Desk, following company SLAs.
I previously worked as a Virtual Assistant & Client Coordinator at Elson Academy, where my follow-up calls increased scheduled meeting attendance by 30%. I also managed email communications, updated database spreadsheets, and conducted online research.
I have a B.Sc. in Computer Science and a Human Resource Management Professional (HRMP) certification. My remote setup includes a dedicated laptop, Airtel 5G router, and inverter power backup.
