At ICE Data Services, I supervise a team of 8 managing a $62.6M portfolio across 10 business units and 32 revenue streams. I review adjustments and resolve customer issues and escalations.
At Continuserve Pvt Ltd, I led a team of 20–25 members across collections, cash applications, and AR operations. I monitored productivity, quality, and SLA adherence, and supported process improvements and automation initiatives.
At Genpact, I managed account recovery investigations and supported agents handling complex cases. I also trained new team members and drove process improvements.
Earlier, at TTK Services, I followed up on overdue invoices and resolved payment disputes. At IBM Daksh, I supported electricity and gas customers in Australia with billing queries.
