Supritha Phatige
@suprithaphatige
I lead accounts receivable, collections, billing, and process transitions across global finance operations.
IndiaWhat I'm looking for
I've led accounts receivable, collections, billing, and invoicing operations for Capgemini, John Crane Sealing System, Hewlett Packard, Dell EMC, and Accenture. I bring more than 12 years of experience resolving complex billing, payment, and customer-account issues.
At Capgemini, I led an AR team, transitioned collection and billing processes, managed targets, and served as an escalation point for operational and customer issues. At John Crane Sealing System, I stabilized a collections transition, managed aged receivables and unapplied cash, and delivered training based on quality gaps.
I'm prepared to return to a remote, global AR/O2C role where I can strengthen collections performance, improve processes, coach teams, and maintain accurate service delivery.
Experience
Work history, roles, and key accomplishments
Led an Accounts Receivable team, managing day-to-day performance, workload, and targets. Successfully transitioned collection and billing processes and collaborated with cross-functional teams to resolve billing and account issues.
Credit and Collection Executive
John Crane Sealing System
Mar 2017 - Jul 2021 (4 years 4 months)
Managed complex collection activities and customer accounts, focusing on reducing outstanding and aged receivables. Conducted quality reviews, developed training programs, and maintained client relationships.
Managed high-value and strategic customer accounts for Smith & Nephew. Prepared dispute reports, coordinated credit memo and rebill activities, and reviewed orders for accuracy against purchase orders.
Worked with SAP tools supporting collections activities and an e-invoicing project. Reviewed orders for accuracy and collaborated with sales and customer care teams to resolve billing issues.
Managed customer outstanding balances and performed regular collection follow-ups. Handled account reconciliation and payment misapplication resolution while maintaining client relationships.
Education
Degrees, certifications, and relevant coursework
Project Management Institute
Project Management, Project Management
Completed Project Management certification in March 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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