At PNC Bank, I'm leading an IT Asset Management data migration from legacy ServiceNow instances to a custom application, with a focus on data accuracy and integrity.
I'm also developing ServiceNow solutions with Flow Designer to modernize legacy workflows. I configured catalog items based on legacy implementations and integrated ServiceNow with ARIBA for asset data synchronization.
At Cisco, I designed and executed ATF test suites for ITSM and custom apps, reducing regression testing by 50%+. I automated UI and API test cases and created server- and client-side scripts for workflows, ACLs, and data validations.
At Horizon BCBS, I developed and maintained the Service Catalog and workflows, helping reduce ticket count by 50% within five months through knowledge management, self-service, and automation. Across my ServiceNow roles, I've also worked on integrations, ITSM processes, and platform administration.
