Mouchili Bitsong

I am a French-native bilingual analyst and customer-service professional with experience in language assessment, quality auditing, and bilingual customer support. I have worked on CEFR-based evaluation, created L2 learning materials, and reviewed translations for accuracy.

In frontline roles I handled inbound and outbound support in English and French, processed sales and refunds, tracked deliveries, and escalated and resolved complex customer issues while collaborating across teams. As a freelance quality auditor I ensured transcription and translation accuracy and coded data for operational use.

I bring strong communication, listening and problem-solving skills, proficiency in Microsoft Office, basic accounting knowledge, and the ability to work under pressure and manage time effectively. I seek roles where I can apply my language expertise and quality-focus to improve learner or customer experiences.