Navee Saxena
@naveesaxena
I resolve customer queries across voice and non-voice support channels.
IndiaWhat I'm looking for
I handled inbound and outbound customer queries at Altruist Technologies, resolving issues promptly across voice and non-voice channels.
I documented customer interactions and transactions accurately in CRM systems, helping maintain a seamless service experience.
I follow communication scripts and service guidelines while handling complaints with patience, empathy, and a focus on first-call resolution.
With a B.Voc in Software Development, I bring computer literacy, CRM proficiency, and foundational skills in Python, Java, C, web development, SQL, and software testing to customer service environments.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Altruist Technologies
Apr 2026 - Jul 2026 (3 months)
Handled inbound and outbound customer calls across multiple channels, resolving queries and documenting interactions in CRM. Collaborated with team members in a rotational shift environment to meet service-level agreements.
Education
Degrees, certifications, and relevant coursework
Deen Dayal Upadhyay Kaushal Kendra, DAVV
Bachelor of Vocation, Software Development
2023 - 2026
Pursuing a B.Voc in Software Development from Deen Dayal Upadhyay Kaushal Kendra, DAVV, from July 2023 to July 2026.
Garments Public School
Higher Secondary School Certificate, General Studies
Completed 12th (Intermediate) from Garments Public School in 2023.
New South Wales School
Secondary School Certificate, General Studies
Completed 10th (Matriculation) from New South Wales School in 2021.
Availability
Location
IndiaAuthorized to work in
Job categories
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