Open to opportunities

Motsibi Maenetje

@motsibimaenetje

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Data Analyst and Client Success professional turning analytics into actionable, client-focused strategies.

South Africa

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What I'm looking for

I’m looking for a role where I can grow into leadership by turning analytics into practical strategy. I want to work across teams, deliver data-driven insights, and improve client outcomes through measurable impact.

I’m a Data Analyst with strong client success and account management experience, bridging data insights and day-to-day customer needs. I’m known for adaptability, problem-solving, and cross-functional collaboration that keeps clients engaged and outcomes measurable.

In my current role (Net Affinity | Data Analyst, remote), I provide data-driven insights and recommendations to support business decisions. I help develop KPIs and metrics, build and maintain dashboards and visualisations using Excel and Luzmo, and present findings in a clear, actionable way for management and other departments.

I also partner with product and software development teams to translate raw data into improvements that enhance the client experience. I document and maintain analytics procedures using Confluence, support feature releases with quality assurance and reporting, and prepare client performance reports to identify trends and anticipate needs.

Before moving into analytics full-time, I served as a Client Success Executive (Net Affinity), managing a diverse portfolio of clients and acting as a primary contact for escalations. I resolved issues across a booking engine and content management system, delivered product training, maintained HubSpot CRM activity, and shared customer feedback with the product team to drive process improvements.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Net Affinity

Jan 2026 - Present (7 months)

Provide data-driven insights and recommendations to support business decisions. Build KPIs and dashboards/reports and partner with product/software teams to translate raw data into actionable insights for clients.

Data Insights KPIs Dashboarding Reporting Data Visualization Excel Luzmo (Cumulio)Stakeholder Communication Confluence Product Collaboration Booking Engine Feature Release Presentations

QA Tester Training

Net Affinity

Oct 2025 - Dec 2025 (2 months)

Performed manual testing for web and mobile platforms, including regression testing and support for UAT to validate product readiness for release. Logged and managed defects and created test cases using Testomat while documenting QA for feature releases.

Manual Testing Regression Testing User Acceptance Testing (UAT)Defect logging Jira Test Case Creation Web Testing Mobile Testing QA Documentation Booking Engine Troubleshooting

Client Success Executive

Net Affinity

Apr 2023 - Sep 2025 (2 years 5 months)

Managed a portfolio of clients to ensure engagement and satisfaction through proactive relationship management and tailored support. Served as a primary escalation contact, provided product training, and maintained HubSpot CRM by logging client queries, tasks, and calls.

Client Relationship Management Escalation Management Troubleshooting Customer Support Best Practices HubSpot Stakeholder Communication Process Improvement

Reservationist

Raddison Red Waterfront

Apr 2022 - Mar 2023 (11 months)

Handled reservation payments and billing for arrival/departure reservations, including charging virtual credit cards and coordinating with finance. Managed room availability on online booking platforms and supported guest and travel-agent booking communications.

Virtual Credit Card Processing Guest Travel Agent Communications Administration For Guest Journey

Switchboard Operator & Res Assistant

Radisson Red Waterfront

Feb 2021 - Feb 2022 (1 year)

Managed high-volume calls and communications, including following up on payments and responding to guest and client emails. Created and updated reservations, maintained client/guest profiles, and supported administrative tasks including filing documentation.

Payment Follow Up Reservation Management Administrative Support