Ntwenhle Msani

I’m a motivated customer success and administration professional with strong experience in call listening, client feedback delivery, and documentation. I have supported teams at remote and in-office roles, focusing on compliance, reporting, and performance improvement.

At Softlytic I monitored client interactions, prepared activity reports, and collaborated across teams to meet service standards. At Amazon and CCI I performed active listening, escalated compliance issues, and delivered professional written and verbal communication under pressure.

My administrative background at FoodFix strengthened my attention to detail, Excel and MS Office skills, and record-keeping practices, ensuring confidentiality and reliable workflow support. I hold a BCom in Marketing and certifications including Google Analytics and Campaign Manager 360.

I am eager to transition into a Quality Assurance Agent role where I can apply my analytical listening, reporting, and feedback skills while growing through training and contributing to improved customer outcomes.